Management
Quotes
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Good management consists in showing average people how to do the work of superior people.
Congratulations offer more potential than cash. The amount of available cash is limited, but managers have an unlimited supply of congratulations. It's important to pay people fairly, but managers also should heap on congratulations and feed people's souls.
Quality Digest (1997)
Why do people focus... on cash rewards?... we seldom create opportunities to congratulate each other. It's hard to imagine union leaders storming into a meeting, smashing their fists on the desk and demanding, 'We want more congratulations!'
Quality Digest (1997)
Managers should work for their people... and not the reverse.
Leadership and the One Minute Manager (2000)
Many labor problems have spirit issues at their core, with lack of respect being perhaps the biggest.
Quality Digest (1997)
Everyone has peak performance potential. You just need to know where they are coming from and meet them there.
Leadership and the One Minute Manager (2000)
Everyone is a potential winner. Some people are disguised as losers, don't let their appearances fool you.
The One Minute Manager (1993)
Only positive consequences encourage good future performance.
Putting the One Minute Manager to Work (1992)
One of the most important things about being a good manager is to rule with a heart. You have to know the business, but you also have to know what's at the heart of the business and that's people.
The Uncommon Wisdom of Oprah Winfrey (Bill Adler, 1997)
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On Anger: "For every minute you remain angry, you give up sixty seconds of peace of mind."
Essays
Essays
On Destiny: "Our destiny exercises its influence over us even when, as yet, we have not learned its nature: it is our future that lays down the law of our today."
Human, All Too Human
Human, All Too Human
On Friendship: "A crowd is not company; and faces are but a gallery of pictures; and talk but a tinkling cymbal, where there is no love."
Essays
Essays