Management
Quotes
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Meetings are indispensable when you don't want to do anything.
Management today is reactive behavior. You put your hand on a hot stove and yank it off. A cat would know to do as much.
BusinessWeek (1994)
People all over the world think that it is the factory worker that causes problems. He is not your problem... he is not allowed to do it because the management wants figures, more products, and never mind the quality.
Lecture (1983)
You can only raise individual performance by elevating that of the entire system.
In Search of European Excellence (1997)
Managing intellectual assets has become the single most important task of business.
Intellectual Capital (1997)
Effective management always means asking the right question.
I've spent 30 years going round factories. When you know something's wrong, nine times out of ten it's the management, people aren't being led right. And bad leaders invariably blame the people.
Interview, Daily Telegraph (London) (1990)
The way management treats their associates is exactly how the associates will then treat the customers.
'The Hot Ticket in Retailing,' New York Times (1984)
You establish some objectives for them, provide some incentive, and try not to direct the detailed way in which they do their work.
The HP Way (1995)
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On Anger: "For every minute you remain angry, you give up sixty seconds of peace of mind."
Essays
Essays
On Destiny: "Our destiny exercises its influence over us even when, as yet, we have not learned its nature: it is our future that lays down the law of our today."
Human, All Too Human
Human, All Too Human
On Friendship: "A crowd is not company; and faces are but a gallery of pictures; and talk but a tinkling cymbal, where there is no love."
Essays
Essays