We're not in cultures which support learning; we're in cultures that give us the message consistently; �Don't mess up, don't make mistakes, don't make the boss look bad, don't give us any surprises.� So we're asking for a kind of predictability, control, respect and compliance that has nothing to do with learning.
I walk into all these organizations, and I'm always puzzled when I realize that people still want to be there. Most people really want to love their organizations. We need that level of commitment... Yet organizations have done very little to deserve that kind of staying-power.
If you're trying to create a healthy organization, one that can sustain itself over time, simply legislating and dictating behavior and outcomes doesn't work at all.
In organizations where people trust and believe in each other, they don't get into regulating and coercing behaviors. They don't need a policy for every mistake... people in these trusting environments respond with enormous commitment and creativity.
People are definitely a company's greatest asset. It doesn't make any difference whether the product is cars or cosmetics. A company is only as good as the people it keeps.
Research indicates that employees have three prime needs: Interesting work, recognition for doing a good job, and being let in on things that are going on in the company.
It would be a great mistake to confine your imagination to the way things have always been done. In fact, it would consign you to the mediocrity of the marketplace.
On Destiny: "Our destiny exercises its influence over us even when, as yet, we have not learned its nature: it is our future that lays down the law of our today."
Human, All Too Human