I think large organizations have a real tendency to block bad news from moving around the organization. People don't know how to deal with it... having it just be a matter of course that you get the bad news out there, and everybody is... talking about it on an open basis, I think is really fundamental.

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The Internet was not always the top priority in Microsoft's strategy. Its arrival changed our business and became the biggest unplanned event we've ever had to respond to.

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In the digital age you need to make knowledge workers out of every employee possible.

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Microsoft is always just two years from failure.

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Microsoft is not about greed. It's about innovation and fairness.

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At Microsoft there are lots of brilliant ideas but the image is that they all come from the top - I'm afraid that's not quite right.

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One of the lessons from the Darwinian world is that the excellence of an organism's nervous system helps determine its ability to sense change and quickly respond, thereby surviving or even thriving.

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In a budget, how important is art versus music versus athletics versus computer programming? At the end of the day, some of those trade-offs will be made politically.

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We all need people who will give us feedback. That's how we improve.

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Just having a great Web site is only one step in a company thinking of itself as an Internet company. You also have to change all the processes inside your company to be digital. The people at the desk...the knowledge workers, need to work in a different way.

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